1. 30-day money-back window
You can cancel your hosting plan and ask for a refund within 30 days of the date you paid for it. After 30 days, lifetime plans are not refundable, except in the situation described in section 5.
The money-back window applies once per customer, to your first hosting plan purchase.
2. How much is refunded
We refund the plan price you paid, minus a 10% deduction that covers payment gateway charges and account setup costs.
The GST you paid is adjusted through a credit note and refunded along with the plan amount, in line with GST rules.
Example: you buy Premium for ₹12,999 + GST and cancel on day 3. You receive ₹11,699 plus the matching GST.
3. What is not refundable
- Plans cancelled more than 30 days after payment.
- Accounts suspended or terminated for breaking our Terms of Service or Acceptable Use Policy, for example for spam, phishing or malware.
- Paid add-ons, premium licences and third-party services once they have been activated.
- Orders placed with fraudulent or stolen payment details.
4. Upgrades
If you upgrade and then ask for a refund within 30 days of your original purchase, the upgrade amount is refunded on the same basis as the plan. Upgrade payments made after that window are not refundable.
5. If we ever stop the service
If Lifehosty ever has to stop providing the hosting service, every active lifetime customer receives at least 6 months' notice, a full backup and free migration help, as set out in our Lifetime Hosting Terms. You also receive a partial refund, calculated like this:
Refund = amount paid for the plan (excluding GST) × (10 − full years active) ÷ 10
| Full years your plan was active | Refund | Example on Premium (₹12,999) |
|---|---|---|
| Less than 1 year | 100% | ₹12,999 |
| 1 | 90% | ₹11,699 |
| 3 | 70% | ₹9,099 |
| 5 | 50% | ₹6,500 |
| 8 | 20% | ₹2,600 |
| 10 or more | 0% | ₹0 |
This refund is paid within 30 days of the service ending, to your original payment method or by bank transfer.
6. How to request a refund
- Open a support ticket from your client area, or email [email protected] from your account email address.
- Include your invoice number and, if you like, the reason you are cancelling. It helps us improve.
- We confirm the cancellation and close your hosting account. Download anything you need before asking for a refund.
Approved refunds are sent to your original payment method within 7 to 10 working days. Your bank may take a few extra days to show it.
7. Chargebacks
Please contact us before raising a dispute with your bank. If a chargeback is raised on an order, we may suspend the related account while the dispute is reviewed.